Trailer questions,answered properly.

Enclosed trailers are generally best for furniture, boxes, tools, appliances, business inventory, and cargo that needs weather protection. Dump trailers are suited to branches, debris, landscaping material, and cleanup work. Flatdeck and dovetail trailers are designed for equipment, machinery, vehicles, pallets, lumber, and larger open-deck loads.

Include what you need to move, the approximate dimensions and weight when known, the pickup location, the destination when applicable, your preferred date, and whether you plan to tow the trailer yourself. Photos are strongly recommended when they help explain the load or access conditions.

Yes. Clear photos can help Tow-N-Go understand the load, access, loading height, placement area, and likely trailer requirements before confirming the most practical option.

No. The form sends a rental or transport request for review. A booking is confirmed only after Tow-N-Go verifies the details, availability, requirements, pricing, and any applicable rental terms with you directly.

An enclosed trailer is generally the best choice for household moves, furniture, appliances, boxes, tools, business inventory, motorcycles, and other cargo that should remain protected from weather, road spray, and open exposure.

A dump trailer is designed for branches, brush, yard waste, renovation debris, property cleanup, landscaping material, soil, gravel, and other approved bulk loads that benefit from hydraulic unloading.

Flatdeck and dovetail trailers provide open-deck and ramp access for equipment, machinery, ATVs, UTVs, small vehicles, pallets, building materials, contractor supplies, and loads that are easier to load from an open deck.

Sometimes, but suitability depends on the load size, weight, shape, weather exposure, loading method, and securement requirements. Send the load details and Tow-N-Go can help compare the available options.

Practical support items may be available depending on the trailer and booking. Ask about hitches, ratchet straps, cargo nets, boxes, moving blankets, and related accessories when submitting your inquiry.

Book as early as possible for weekends, holidays, moving dates, spring cleanup, and peak construction or landscaping periods. Earlier requests provide the best chance of securing the preferred trailer and date.

Same-day availability may be possible when the requested trailer, schedule, tow setup, and paperwork can all be confirmed safely. Same-day service is not guaranteed.

Daily, weekly, and longer rental periods may be available depending on the trailer and schedule. Include the requested start and return dates so Tow-N-Go can confirm the appropriate rate and availability.

Pricing depends on the trailer, rental duration, delivery or collection requirements, requested accessories, and job details. Tow-N-Go will confirm the applicable rate before the booking is finalized.

Booking requirements can include payment, identification, a security deposit, proof of an appropriate tow setup, and acceptance of the rental agreement. Tow-N-Go will confirm the exact requirements that apply to your booking before pickup or delivery.

Tow-N-Go currently supports cash, e-transfer, and credit card payment options. Confirm the preferred method and timing when your booking is approved.

Contact Tow-N-Go as soon as possible. Date changes and cancellations depend on availability and the terms confirmed for the booking, so early notice provides the best chance of finding another workable arrangement.

Yes, provided your vehicle, hitch, coupler or ball size, electrical connection, braking equipment, insurance, and towing capacity are appropriate for the selected trailer and expected loaded weight.

Provide the vehicle year, make, model, hitch setup, manufacturer-rated towing capacity, and any brake-controller information. Tow-N-Go can review the setup, but the driver remains responsible for staying within all manufacturer ratings and legal requirements.

Brake and electrical requirements depend on the specific trailer and tow vehicle. Tow-N-Go will confirm the required connection and braking setup before releasing the trailer.

The required hitch hardware depends on the specific trailer. Do not assume that one hitch fits every trailer. Tow-N-Go will confirm the correct setup and may have practical hitch support available depending on the booking.

Tow-N-Go can review the coupler, safety chains, electrical connection, lights, doors, ramps, hydraulic controls when applicable, and other basic operating points before departure.

Trailer delivery may be available depending on the requested location, schedule, trailer, access, and placement conditions. Delivery is quoted separately based on the details of the job.

Tow-N-Go brings the empty rental trailer to the agreed location. You load and use the trailer during the approved rental period, and Tow-N-Go returns to collect it at the arranged time.

Provide details about driveway width, surface condition, slope, gates, overhead clearance, street access, turning space, parked vehicles, and any other restrictions that could affect safe delivery or collection.

No. Standard trailer delivery and collection provide the trailer and transportation of the trailer. The customer is responsible for loading and unloading unless a separate arrangement is specifically confirmed in writing.

For suitable customer-prepared loads, pickup, transport, and delivery may be available depending on the item, dimensions, weight, access, pickup and destination locations, required trailer, and schedule.

Trailer delivery means Tow-N-Go brings you an empty rental trailer for you to use and collects it afterward. Pickup, transport, and delivery means your prepared load is hauled from the pickup location to the agreed destination.

Potential loads include furniture, appliances, tools, contractor equipment, building materials, pallets, ATVs, motorcycles, machinery, business inventory, and other suitable cargo. Every load must be reviewed before transport is confirmed.

Standard hauling service does not include loading labour. The customer prepares and loads the cargo. Tow-N-Go must still be satisfied that the load, trailer, weight distribution, and securement are safe before transportation begins.

Longer-distance hauling may be considered depending on the load, destination, schedule, trailer requirements, travel time, and total cost. Submit both locations and complete load details for review.

Send the pickup and delivery addresses, photos, item description, approximate dimensions and weight, loading method, access conditions, preferred date, and confirmation that the load will be prepared for pickup.

The customer is responsible for loading and unloading under the standard rental, delivery, and hauling services unless a different arrangement is specifically confirmed. Every load must remain within approved weight and securement requirements.

Not necessarily. Maximum safe capacity is determined by weight ratings, not only available space. Dense material can reach the trailer or tow vehicle limit long before the trailer appears full.

Potentially, but dense materials must be approved in advance because payload limits are reached quickly. Provide the material type and estimated quantity before booking.

Many loads require securement or covering based on the cargo and road conditions. Tow-N-Go will identify the relevant trailer and available support items, but the load cannot travel unless it is safely contained and secured.

Passengers, illegal cargo, hazardous waste, asbestos, uncontrolled liquids, hot materials, chemicals, and other unsafe or restricted loads are not accepted without explicit approval and may be prohibited entirely. Always disclose the full contents before booking.

The job must be reassessed before travel. Tow-N-Go will not knowingly move an overloaded or unsafe trailer. The load may need to be reduced, divided, or matched with a different transportation solution.

Review the coupler, hitch, safety chains, electrical connection, lights, brakes when applicable, tires, doors, ramps, hydraulic equipment, visible condition, and included accessories before departure.

Yes. Return the trailer in substantially the same clean condition in which it was provided, normal use excepted. Additional cleaning charges may apply when excessive debris, residue, or contamination must be removed.

Contact Tow-N-Go immediately if a delay occurs. Late returns can affect the next customer and may result in additional charges under the confirmed rental terms.

Stop using the trailer if continuing could be unsafe, protect the trailer and cargo, and contact Tow-N-Go immediately. Do not attempt unauthorized repairs or continue towing a trailer that may be unsafe.

Report the issue as soon as possible. Responsibility for damaged or missing accessories is handled under the rental agreement and the condition confirmed at pickup or delivery.

Tow-N-Go serves Kelowna, West Kelowna, Lake Country, Vernon, Penticton, Armstrong, the Okanagan, and surrounding communities. Availability varies by trailer, service type, distance, and schedule.

Possibly. Travel outside the core service area requires prior approval and depends on the trailer, route, destination, rental terms, insurance, schedule, and total transportation cost.

Winter rentals and transportation may be available subject to weather, road conditions, trailer suitability, safe access, and scheduling. Enclosed trailers are often the strongest option for cargo requiring protection from winter exposure.

Yes. Early inquiries are encouraged for spring cleanup, landscaping, construction, moving, and other high-demand periods when preferred dates can fill quickly.